Tech Support
Welcome to the Virtual Arkansas Technology Department page. This site serves as your central hub for technology resources, support information, and tools to help ensure a successful experience with Virtual Arkansas courses and services.
Contact Us
Need technical assistance? Join our live Zoom Support Room for real-time help from our Technology Support team, available Monday through Friday from 8:00 AM to 3:30 PM. You can also contact us by phone or email.
To submit a support ticket, email techsupport@virtualarkansas.org.
Equipment Requirements
Individual students must have access to the following items
Internet
An internet-connected computer
School Email
Unique Affiliated School Email Address that can receive message from VA reosurces
Headset
A headset with a built-in microphone
Webcam
A Webcam either built-in or external
Minimum System Requirements
Computer |
|
Processor |
|
| 2 GHz or higher (Windows) | |
| 1.6 GHz or higher (macOS) | |
| 1.1 GHz or higher (ChromeOS) | |
RAM |
|
| 8 GB or higher (macOS or Windows) | |
| 4 GB or higher (ChromeOS) | |
Screen Resolution |
|
| 1280 x 1024 minimum recommended | |
Operating System |
|
| Windows 10 and newer (S mode not supported) | |
| macOS 10.15 and newer | |
| ChromeOS 114 and newer |
Internet |
|
Speed |
|
| 5 Mbps download | |
| 1 Mbps upload (Zoom) | |
Browser |
|
|
|
Google Chrome (114 and newer) |
Software Requirements
Beginning Summer 2026, Virtual Arkansas will transition away from the use of Respondus LockDown Browser (LDB) for assessments.
Students are required to have the following software installed on their devices. Please be sure to visit the links for Zoom and Respondus, especially, to understand the various requirements and best practices associated with each one.
Students may be required to use the following software:
- PDF Reader (Adobe Acrobat Reader, Chrome PDF Viewer, etc.)
- Media Player (Quicktime, Windows Media Player, or VLC)
- Microsoft Office/Google Workspace (or any similar application suite: Word Processor, Spreadsheet, Presentation Tools, etc. )
Whitelist Requirements (v. 06-2026)
The following primary domain URLs should be whitelisted to help prevent your filter from blocking resources that are utilized in Virtual Arkansas courses. This list will be updated, as required.
Beginning Summer 2026, Virtual Arkansas will transition away from the use of Respondus LockDown Browser (LDB) for assessments and those URLs no longer need whitelisted
The following domain URLs should be whitelisted to help ensure that your students receive Virtual Arkansas communications, If using Google Admin Console, you can find this available at Apps > Google Workspace > Settings for Gmail > Manage address list and add the following to a list there:
- virtualarkansas.org
- geniussis.com
- google.com (Google Forms replies may come from forms-receipts-noreply@google.com if you'd rather try just adding that first)
*.canvaslms.com
*.canvas-user-content.com
*.inscloudgate.net/
*canvadocs.instructure.com
*.gstatic.com
*.instructure.com
*.googleapis.com
*.geniussis.com
*.wiris.net
*.instructuremedia.com
*.lvsgl.com
*.coursearc.com
*.box.com
*.readspeaker.com
*.boxcdn.net
*.amazonaws.com
*.respondus.com
*.cloudfront.net
*.respondus2.com
*.h5p.com
kinesis.*.amazonaws.com
*.learnosity.com
*.quiz-api-iad-prod.instructure.com
*.quiz-lti-iad-prod.instructure.com
*.quiz-api-iad-beta.instructure.com
*.quiz-lti-iad-beta.instructure.com
*.outcomes-iad-prod.instructure.com *.valdo.dev NEW *.zoom.us NEW *.api.openai.com NEW *.virtualarkansaslor.org
Access Approved Digital Resources
Virtual Arkansas is committed to providing teachers and staff with the best digital tools and resources to enhance learning and streamline administrative tasks. We have curated a list of approved digital resources to ensure quality, security, and compliance with educational standards.
Click here to access the approved district digital resources.